Refund Policy

Thank you for shopping with Zaffano.
This Refund Policy explains how refund requests are reviewed and processed for purchases made through the Zaffano website.
We encourage customers to read this policy before placing an order.
By completing a purchase, you acknowledge that you have reviewed and understood the refund terms described below.

Refund Eligibility

Refund requests are reviewed after an eligible returned product has been received and evaluated according to our Return Policy.
Meeting the return requirements does not automatically guarantee that a refund will be issued. Each request is reviewed based on the available order information and the condition of the returned product.

Refund Review Process

After a returned product arrives at our designated return location, it may be reviewed to verify:

• The returned item matches the original order.
• The product qualifies under our Return Policy.
• The return request falls within the applicable return period.
• The product has been returned in accordance with the return instructions provided.

Once the review is completed, the refund request will proceed accordingly.

Refund Method

Where a refund is approved, it is generally issued to the original payment method used when the order was placed.
The refund method may depend on the payment provider and the payment option used during checkout.

Refund Processing Time

Approved refunds are generally processed within:
10 Business Days
After a refund has been processed, additional time may be required by the customer’s bank, card issuer, or payment provider before the refunded amount appears in the customer’s account.
Processing times outside of Zaffano are determined by the respective financial institution.

Late or Delayed Refunds

If you have not received your refund after the expected processing period, we recommend the following:

• Review your bank or card account.
• Contact your bank or payment provider.
• Allow additional time if advised by your financial institution.
• Contact Zaffano if further assistance is required.

In many cases, banks and payment providers require additional processing time before a completed refund becomes visible.

Partial Refunds

Where permitted by applicable law and depending on the circumstances of the return request, a refund may be adjusted if the returned product does not satisfy the return conditions described in our Return Policy.
Each request is reviewed individually using the available order information.

Shipping Charges

Original shipping charges are generally non-refundable, unless otherwise required by applicable law.
If a return is approved due to an error on Zaffano’s part, such as receiving the wrong item, a defective product, or a damaged item, the original shipping charges (if applicable) may be refunded, and Zaffano will cover the return shipping costs by providing a prepaid return shipping label.
If the return is requested due to a change of mind, ordering the wrong item, or any other reason not caused by Zaffano, the original shipping charges are not refundable, and the customer is responsible for all return shipping costs.

Incorrect or Damaged Products

If you receive a product that appears to be:

• Damaged
• Defective
• Different from the product ordered

Please contact our support team as soon as reasonably possible.
To help us review your request, please include:

• Order Number
• Product Name
• Description of the issue

Additional information, including photographs, may be requested where appropriate.

Refund Request Communication

Customers may be contacted if additional information is required to review a refund request.
Providing accurate information may help reduce unnecessary processing delays.

Customer Responsibility

Customers are responsible for:

• Providing accurate order information.
• Following the return instructions provided.
• Returning eligible products according to our Return Policy.
• Providing correct banking or payment information where applicable.

Incomplete or inaccurate information may delay the refund review process.

Refund Limitations

Refund requests may not be approved in circumstances including, but not limited to:

• Requests submitted outside the applicable return period.
• Products returned without following the Return Policy.
• Products that do not correspond to the original order.
• Returned products that do not meet the eligibility requirements outlined in our Return Policy.

Each refund request is reviewed individually.

Changes to This Refund Policy

Zaffano reserves the right to update or modify this Refund Policy at any time.
Any changes become effective upon publication on this page.
Customers are encouraged to review this page periodically.

Contact Information

If you have questions regarding refunds, please contact us.
Business Name: Zaffano
Business Email: support@zaffano.shop
Chat Support: Available 24 Hours a Day, 7 Days a Week
Business Days: Monday – Friday
Business Hours: 09:00 AM – 05:00 PM (GMT-5)
Business Address: 3356 Main St, Colfax Iowa 50054, United States

Final Note

By placing an order through the Zaffano website, you acknowledge that you have read, understood, and agreed to this Refund Policy, including the refund review process, estimated processing timeframe, and customer responsibilities described above.