Return Policy
Thank you for shopping with Zaffano.
This Return Policy explains the conditions under which customers may request to return products purchased through the Zaffano website.
We encourage customers to read this policy before placing an order.
By completing a purchase, you acknowledge that you have reviewed and understood the return terms described below.
Return Eligibility
Customers may request a return within:
28 Days From The Date Of Delivery
Return requests submitted after the applicable return period may not qualify for review.
Products Eligible For Return
Zaffano accepts return
requests for both:
- Defective Products
- Non-Defective Products
All return requests are reviewed according to the conditions outlined in this policy.
Return Requirements
To be eligible for a return, products should:
- Be returned within the applicable return window.
- Be returned in their original condition.
- Include all items received with the original shipment where applicable.
- Not show signs of misuse, alteration, or unnecessary damage after delivery.
Products that do not meet these conditions may not qualify for return.
Return Request Process
Before returning any product, customers should contact our support team.
When submitting a return request, customers should include:
- Order Number
- Full Name
- Email Address
- Product Name
- Reason for the return request
Our team will review the request and provide return instructions where applicable.
Return Authorization
Products should not be returned before contacting Zaffano.
Return received without prior authorization may experience delays during review or may not qualify for processing under this policy.
Return Shipping
Customers are responsible for arranging the return shipment.
Return shipping costs, carrier fees, and any related expenses are the responsibility of the customer unless otherwise required by applicable law.
Return Shipping Label
If the return is due to an error on Zaffano’s part, such as receiving the wrong item, a defective product, or a damaged item, we will provide a prepaid return shipping label at no additional cost.
If the return is requested due to a change of mind, ordering the wrong item, or any other reason not caused by Zaffano, the customer is responsible for arranging and paying for the return shipping label and any associated shipping costs.
Exchanges
At this time, Zaffano does not offer product exchanges.
Customers who wish to purchase a different product are welcome to place a new order through our website.
Restocking Fee
Zaffano does not charge a restocking fee for eligible return.
Restocking Fee: $0 USD
Inspection Of Returned Products
After a returned product is received, it may be reviewed to verify:
- Product identity
- Return eligibility
- Original order information
- Compliance with this Return Policy
Return acceptance is subject to this review.
Incorrect Or Damaged Products
If you receive:
- A damaged product
- A defective product
- An incorrect product
Please contact us as soon as reasonably possible.
To help us review the request, please provide:
- Your Order Number
- Product Name
- Description of the issue
Photographs or additional information may be requested where appropriate.
Returned Deliveries
A shipment may be returned to Zaffano due to reasons including:
- Incorrect shipping address
- Incomplete delivery information
- Failed delivery attempts
- Refused delivery
If reshipment is requested, additional shipping charges may apply.
Customer Responsibility
Customers are responsible for:
- Following the return instructions provided.
- Packaging returned products appropriately.
- Providing accurate return information.
- Retaining proof of shipment where available.
Zaffano is not responsible for products that are lost or damaged while being returned by the customer.
Non-Eligible Returns
A return request may not qualify if:
- The request is submitted after the return period.
- The returned product does not match the original order.
- The product has been altered or misused after delivery.
- The product is returned without contacting our support team first.
Each request is reviewed individually using the available order information.
Changes To This Policy
Zaffano reserves the right to update or revise this Return Policy at any time.
Any updates become effective once published on this page.
Customers are encouraged to review this policy periodically.
Contact Information
For return-related questions, please contact us.
Business Name: Zaffano
Business Email: support@zaffano.shop
Chat Support: Available 24 Hours a Day, 7 Days a Week
Business Days: Monday – Friday
Business Hours: 09:00 AM – 05:00 PM (GMT-5)
Business Address: 3356 Main St, Colfax Iowa 50054, United States
Final Note
By placing an order through the Zaffano website, you acknowledge that you have read, understood, and agreed to this Return Policy, including the return eligibility requirements, customer responsibilities, and return procedures described above.